Support

Last updated: April 10, 2026

Outgrow is a private breakup recovery app for iPhone. This page covers the most common support questions, including subscriptions, troubleshooting, privacy, and safety.

Common help

• Make sure Outgrow is updated to the latest version from the App Store.
• Restart the app if something looks stuck or out of date.
• If AI chat is not responding, check your internet connection and try again in a moment.
• If reminders are not showing up, confirm notifications are enabled for Outgrow in iPhone Settings.

Subscriptions and purchases

• Outgrow Pro subscriptions are billed through Apple.
• You can manage or cancel your subscription in your iPhone subscription settings.
• Refund requests are handled by Apple through reportaproblem.apple.com.
• If you already paid and premium access does not appear, open the app and try restoring purchases again.

Privacy and data

• Journal entries, mood check-ins, unsent messages, and no-contact streak history are intended to stay on your device.
• AI chat requests are securely relayed so Outgrow can generate responses.
• You can read the full Privacy Policy for more detail about data handling.

Troubleshooting

• Restart your iPhone and reopen the app.
• Update to the latest version of iOS that your device supports.
• Confirm you are signed in to the same Apple ID used for your subscription purchase.
• Check that Low Power Mode, Focus modes, or notification settings are not blocking reminders.

Important safety note

• Outgrow is not therapy, crisis support, or medical care.
• If you are in immediate danger or need urgent help, contact local emergency services or a qualified crisis resource right away.

More information

• Read the Terms of Service for rules, subscriptions, and product limitations.
• Read the Privacy Policy for data-use details.